Shipping policy

Thank you for shopping at HOMEN HOME STORE! We strive to ensure your orders are delivered promptly and in perfect condition. Please review our shipping policy below for details on how we handle orders and deliveries.

1. Shipping Locations

We currently ship to all over Pakistan. International Enquires should fill our contact form. 

2. Processing Time

All orders are processed within 4-5 working days after order is confirmed via call/email. . Orders are not processed or shipped on weekends or holidays.

3. Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping: PKR 250/= – Estimated delivery time: 4-5 business days. 

  • Heavy items will be charged according to weight, 

  • Shipping costs are calculated at checkout based on the weight of your order and your location.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

5. Delivery Delays

While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances such as weather, customs, or carrier issues. We are not responsible for delays once the package has been handed over to the carrier.

6. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address), we will contact you to arrange reshipment. Additional shipping fees may apply.

7. Lost or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it, please contact us immediately at homenhomestore@gmail.com. We will work with the carrier to resolve the issue.

8. Returns and Exchanges

For information about returns or exchanges, please contact us at homenhomestore@gmail.com.